What are the delivery times and costs?

Delivery is free and it usually takes within 4-6 working days. The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays. Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person. On this site returns are also always free. You can find more information in the "Returns and Refunds" section.

What happens if I am not at home when the courier arrives?

The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you do not contact the courier or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse and you will be refunded.

Orders and Shipping, Official Online Store

How can I check the delivery status?

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the website of the courier.

If you are a registered user, you can follow your order directly from the "My Orders" section.

Which Countries do you ship to?

We currently ship to:
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Are there addresses that you cannot deliver to?

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas:

Campione d'Italia Lugano Lake, Livigno
Azores
Madeira
French Overseas Departments
Canary Islands
Channel Islands
Gibraltar
Andorra
Balearic Islands
Ceuta
Melilla
Åland Island
San Marino
Vatican City